To support our customers’ applications, SideBand Systems employs a highly trained and certified field technical staff that has both RF and networking diagnostic capability. Our field technicians provide expert 7 X 24 coverage for both emergency and routine maintenance services to insure proper system operation. Most SideBand Systems customers contract for annual maintenance agreements which provide both priority attention and a specific response time – usually within 2 hours. We provide maintenance support for all our customers, including those not covered by a maintenance agreement on a time and materials basis.
SideBand’s LinkPatrol Network Monitoring accelerates the mean-time-to-react by enabling SideBand technicians to have around-the-clock visibility into the status of your critical links. In many cases, this allows us to identify an impending problem and provide a recovery solution before the entire system is affected and very often before the customer even realizes that a problem exists.