Although manufacturers often claim MTBF (Mean Time Between Failure) statistics well into several hundred thousands of hours; reliable and consistent microwave performance is enhanced by periodic calibration and checking of components for mechanical failure. Preventive Maintenance services are especially critical for licensed microwave systems and are included in all SideBand Systems customer maintenance contracts.
Salt air and the ever changing climatic conditions of the region all provide a challenging environment for electromechanical systems. SideBand Systems maintains hundreds of mission-critical communication systems. Our years of experience clearly demonstrate that consistently scheduled maintenance of systems is paramount to ensure reliable operation.
(PMs) are a key component of SideBand System’s maintenance agreements. Our experienced field technicians are supported by fully equipped company vehicles, sophisticated test and measurement equipment and documentation. PMs are automatically scheduled and our technician provides a written report. If remedial action is required, it is scheduled in advance to eliminate any disruption to your business.
SideBand Systems maintenance agreements normally provides for ‘hot’ spares and a technician is normally on site in two (2) hours or less. A typical repair often takes minutes and we also coordinate factory repair of your original unit allowing you to focus on your business goals and not your communications equipment.
The proliferation and increased capacity of wireless systems find customers in the precarious position of supporting a large number of clients dependent on their system’s continued operation. PMs ensure your system is operating at peak capacity and eliminates unintended down time and the resulting loss of productivity.